TOUGHBOOK Support Centre - Computer Product Solutions | Panasonic Business

TOUGHBOOK Support Centre

Panasonic TOUGHBOOK devices are durable and built to last. But sometimes accidents can happen.

At Panasonic, we believe that service is critical to a rewarding user experience. That’s why our technology is backed by expert service, pre and post-sales and is never just a reactive function. Our dedicated team is here to support your purchasing process with specialist advice from the very outset, ensuring that the technology you choose is right for your business.

Service & Repair

We’re here to help! Our dedicated team is on hand should you need to contact us for any TOUGHBOOK service or repair enquiries.

Whether your Panasonic TOUGHBOOK is in or out of warranty, it makes sense to have any repairs or service carried out at our Panasonic repair centre based in Sydney by specialised technicians using genuine spare parts.

TOUGHBOOK service repair

Product Alerts

get to know windows 11 pro

Upgrading to Windows 11?

Learn more about Windows 11 and how to upgrade your TOUGHBOOK.

toughbook global support

Technical Updates & Support

Visit our global support page for the latest driver, firmware, and operating system updates.

FZ-G1 battery safety notice

SAFETY NOTICE: FZ-G1 Battery Recall

Get details on the Panasonic TOUGHBOOK FZ-G1 electrical safety notice.

CF-C2 safety notice


Get details on the Panasonic TOUGHBOOK CF-AX, CF-C2, and CF-SX electrical safety notice.

TOUGHBOOK warranties


Panasonic TOUGHBOOK devices have the industry’s lowest failure rates and are backed with a comprehensive 3 year standard manufacturers warranty, with the option to extend up to a maximum of 5 years, but when something out of the ordinary happens which renders your device out of action, consider the impact to your business.

Give your TOUGHBOOK devices the protection they deserve with our range of ProTect Warranties & Advanced Service options, designed to help you work harder and go further in the field.

ProTect Rapid Response

ProTect Rapid Response

Our TOUGHBOOK devices are made to be mission critical, and so is our ProTect Rapid Response service. Rapid Response is an advance-swap style device exchange combined with a range of support options designed specifically for those businesses who cannot afford downtime due to interruptions caused by device repairs. When additional speed is crucial, we can customise a solution to meet your needs.

ProTect Accidental Damage

ProTect Accidental Damage

Panasonic’s ProTect Accidental Damage Service provides protection against those unforeseen accidents while devices are out in the field which sit outside of traditional warranty repairs. Devices are covered for 3 years and can be extended up to a maximum of 5 years, providing you and your workforce with complete peace of mind.

Smart Battery Warranty

Smart Battery Warranty

TOUGHBOOK Smart Battery warranty combines the power of smart battery technology with rapid battery replacement. Providing protection against battery degradation for up to 3 years, guaranteeing optimum operational efficiency beyond the standard 6-month cover, only Panasonic incorporates smart capabilities in its device management offer.

PDF download

TOUGHBOOK Warranty Terms & Conditions

PDF download

Point of Sale (POS) Warranty Terms & Conditions