Retail & Customer Experience Solutions - Solutions Site | Panasonic Business
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Retail & Customer Experience Solutions

Maximise customer satisfaction. Minimise waiting times. Increase sales.

From inventory to point of sales, self-service and beyond. Retailers are under increased pressure to deliver the highest possible standards of customer service. As fast as possible. With razor-sharp accuracy. Across every touchpoint.

It’s a tall order. But not impossible.

In fact, Panasonic’s industry-specific retail technology solutions have been developed to make boosting in-store operational efficiency and creating an unforgettable customer experience as easy as possible.

Create a unique, personalised shopping experience and boost revenue

  • Electronic Shelf Labelling (ESL)
  • In-store analytics
  • Intelligent security
  • Automated operations

Everything we offer is designed to help you deliver the in-store omni-channel customer experience that sets successful retailers apart.

man packing shopping


“Panasonic Electronic Shelf Labelling has resulted in a 100% reduction of human error when changing prices and an 80% time saving on label updates.”

Gemba Process Innovation for retail

Technology, processes and people working in harmony

Retail organisations are facing disruption on a massive scale.

They’re facing transformational environmental and social trends, such as work shortages and lifestyle changes; and significant tech advances such as AI, intelligent edge devices and the e-commerce explosion.

Not to mention an exponential pressure to deliver higher quality, better service and greater accuracy…faster.

The key to navigating such a rapidly shifting landscape, is to seamlessly combine the digital with the physical. To optimise the flow of information between people, places and ‘things’ on retail frontlines.

And the physical site - or ‘actual place’ where this all happens - is the Gemba.

Panasonic’s ‘Gemba Process Innovation’ draws on over 100 years of business, technology and services know-how, to help retail customers streamline their processes.

Allowing your staff to focus on what’s important – the customer.

Dive into the Gemba

supermarket interior

Rethinking retail

For every customer. Across every touchpoint.

Panasonic’s retail technology solutions are hard at work transforming every corner of the in-store ecosystem for companies of all shapes and sizes, around the world.

It can help do the same for you.

Modernise and streamline your in-store operations, manage your supply chain more effectively, attract new customers, and offer unique, personalised shopping experiences that will build long-term and lucrative consumer loyalty.


Dynamic pricing and Electronic Store Labelling (ESL)

For instant and error-free pricing and promotion updates. Stay competitive, save time and resources, increase revenue, and uphold customer confidence.

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heatmap mockup

In-store analytics and security

Gain insight into customer behaviour to boost operational efficiency, improve health and safety and provide a more relevant experience.

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pos solutions

Point of Sale Solutions

The range of Panasonic POS systems fuses powerful computing and expandable hardware together with a compact, modular design, created specifically for demanding, fast-paced restaurant and retail environments

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For the Retail Specialist

Mobility solutions

Ergonomic rugged TOUGHBOOK devices, point-of-sale workstations and accessories that allow you to deliver first-rate customer service wherever you are in store, whatever the environment.

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laser cutter

Gemba Process Innovation

Create an integrated, seamless series of interactions and touchpoints, combining the physical retail world with its digital online counterpart.



Business Solutions blog

Alongside industry giants and technology experts, we regularly explore key issues facing the retail and supply chain industries today.

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supermarket shelf

Supermarkets and convenience stores

Supermarkets and convenience stores are an essential part of our daily life. The provision of food and beverages fulfils the most basic of human needs. Yet, customers still expect to receive exceptional service. They expect the right pricing, the right product information, clear in-store communications and knowledgeable, skilled staff. Panasonic’s retail technology solutions can help retailers improve their in-store processes, allowing them to focus on what matters, the customer.

worker on toughbook

Future-ready retail

Recently, retail has faced unprecedented challenges which took everyone by surprise. The impact of these have been felt across the industry. However, challenge brings opportunity. The opportunity to rethink the approach to in-store retail. Operational efficiency and customer experience remain the priorities for bricks and mortar stores.

Panasonic’s technology solutions have been designed for enable retailers to optimise in-store processes and revenue whilst at the same time allowing them to focus more on their customer, providing outstanding service to ensure they return time after time.

parent shopping with child

Looking for more?

Whether you’re just browsing or in the market for transformational technology solutions, our expert team is on hand to help and consult. Leave us your details and we’ll be glad to get in touch.



Talking shop

Panasonic Business Solutions blog

Alongside industry giants and technology experts, we regularly explore key issues facing the retail and supply chain industries today.

Read here